FAQ
We’ve answered the most common questions to help you quickly find the information you need. If you still have questions, feel free to contact us anytime.
Q: Are your products compatible with all pellet stoves?
A: Our products are compatible with most standard European pellet stoves. If you're unsure, please refer to the product description or contact our support team with your stove model.
Q: Do your igniters work for both wood pellets and other fuels?
A: Our igniters are optimized for wood pellets. Using other fuels may affect performance or safety.
Q: How long do your igniters typically last?
A: On average, our high-quality igniters last between 2,000–5,000 ignition cycles, depending on usage and maintenance.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and bank transfers. All payments are processed securely.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't shipped yet, you may request a change or cancellation. Please contact us as soon as possible.
Q: How long does delivery take?
A: Delivery within France typically takes 2–5 business days. International delivery may take 7–10 business days, depending on location.
Q: Do you ship internationally?
A: Yes, we ship to most European countries. Shipping costs and delivery times will vary by destination.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive an email with a tracking link.
Q: What is your return policy?
A: You can return unused items in their original packaging within 14 days of delivery. Visit our Returns & Refunds page for full details.
Q: How do I request an exchange?
A: Please contact us with your order number and the issue. We’ll provide exchange instructions if the product is eligible.
Q: Will I receive an invoice with my order?
A: Yes, a digital invoice is emailed to you after your purchase. You can also request a printed invoice if needed.
Q: Do your products come with a warranty?
A: Yes, all our products are covered by a 12-month manufacturer warranty against defects.
If your question isn't listed here, don't hesitate to reach out to us via email at support@granuluxfrance.com or through our Contact Page.
